Date: Mon, 9 Dec 1996 13:03:03 -0500 (EST)
From: "Stats Research Asst." <stats-ra@cni.org>
Subject: ARL User Survey Workshops

This message is being cross-posted to multiple lists. Please excuse any
duplication. Thank you.
***********************************************************************

   The ARL Statistics and Measurement Program will sponsor two workshops
on user surveys for academic libraries in 1997.  The one-day workshop
has been designed in response to a growing interest in developing
user-based assessment of library services in academic institutions.

The workshops will be held:

     March 31, 1997 - Irvine, California
     April 11, 1997 - Nashville, Tennessee

Purpose and Overview:

   Fostering an organizational climate that is user-centered and
responsive to the information needs of faculty and students is becoming
increasingly important to academic institutions.  Understanding what
users want and being able to collect information about their needs and
translate this information into decisions and actions is a critical
element in leading a successful organization.  Total quality management
models are fostering a cultural tradition that places the user at the
center of organizational decision making processes and measures success
based on the users.

    Participants will have the opportunity to develop objectives for doing
a user survey, discuss issues regarding sampling methods and deriving a
valid sample from a target population.

   Additionally, the workshop will include questionnaire design,
pretesting, measurement scales, and data analysis.  Available options
for contracting with different agencies to carry through the logistics
will be explored in addition to offering tips on packaging the materi,
return rates, and costs.  The workshop also includes a brief
introduction to the issues of reliability and vailidity as well as how
administrators can translate usser survey results into decisions and
actions.

   The Irvine workshop is co-sponsored by the University of California,
Irvine, California State Polytechnic University, Pomona, Occidental College,
and the Claremont Colleges.

Workshop Team of presenters:

Jinnie Y. Davis, North Carolina State University
Brinley Franklin, University of Connecticut
Martha Kyrillidou, ARL
Ron Naylor, University of Miami
Robert Molyneux, University of South Carolina
Dawn Talbot, University of California, San Diego
Kendon Stubbs, University of Virginia

Dates, Times, Fees:

Irvine, CA:     March 31, 1997
Nashville, TN:  April 11, 1997

9:00 am - 5:00 pm

$200 (ARL members $150)

Travel and Housing:

Housing costs are not included in the registration fee.

Irvine, CA:     Orange County Airport Hilton
                18800 MacArthur Blvd.
                Irvine, CA  92715

                tel (714) 833-9999
                fax (714) 833-3988

Rooms are reserved for $69 /night (single and double), +8% tax,
includes breakfast.  Reservation deadline is March 15, Ask for the
room block for the Association of Research Libraries.

Nashville, TN   Union Station Hotel
                1001 Broadway
                Nashville, TN 37203

                tel (615) 726-1001
                fax (615) 248-3554

Additional Information:

For program information contact Martha Kyrillidou (martha@cni.org).
For registration information contact Mary Jane Brooks (maryjane@cni.org).

==============================REGISTRATION FORM=============================

Association of Research Libraries - User Surveys in Academic Libraries

March 31, 1997: Irvine, CA
April 11, 1997: Nashville, TN

Registration fee:  $200
                   $150 ARL Members

Name:_____________________________________________________________
Title:____________________________________________________________
Institution:______________________________________________________
Library:__________________________________________________________
Address:__________________________________________________________
__________________________________________________________________
__________________________________________________________________
City:___________________________State:______________ZIP___________
Phone___________________________FAX_______________________________
Email:____________________________________________________________

Payment Method - Prepayment is required, ARL members may be billed
Check:________________
Mastercard____________
VISA__________________
ARL Member____________

Make checks payable to the Association of Research Libraries. Note, ARL
cannot guarantee security of credit card data transmitted via email

Credit Card #______________________________Exp.  date:________________

Mail, email, or fax registration form and payment to:
Association of Research Libraries
User Survey Workshop (indicate location)
21 Dupont Circle,  NW
Suite 800
Washington, DC  20036

tel (202) 296-2296
fax (202) 872-0884