2 messages, 57 lines:

(1)--------------------------
Date:         Fri, 28 Mar 1997 10:28:36 -0500
From:         Susan Sturgeon <SSTURGEON@MECN.MASS.EDU>
Subject:      Re: Replacement Issues, comments requested

We would prefer a replacement issue with a letter included or note attached to
the FRONT of the issue stating that it is a replacement and why.

(2)-------------------------
Date:         Fri, 28 Mar 1997 10:19:30 -0500
From:         Susan Davis <unlsdb@ACSU.BUFFALO.EDU>
Subject:      Re: Replacement Issues, comments requested

Just my opinion but:

On Fri, 28 Mar 1997, Tricia Butler wrote:

>      We've learned that one signature in a very recent journal of ours
>      was printed incorrectly, and left 32 pages virtually impossible
>      to read.  What would you like to see us do to correct the matter?
>
>      1)  Replace the 32 pages affected by the problem, but not the
>      whole issue?  If this is what we do, how does that effect
>      cataloging and binding for you?
>
>      2)  Replace the whole issue?  If we do replace the whole issue,
>      what should we send along with the issue so that it's easily
>      identified as a replacement, not a duplicate?

  ***Most definitely
  replace the entire issue!  It would cause us no end of problems to
  receive a 32 page insert.  Put a removable sticker (of contrasting color
  so as to be noticed) on the cover of the issue clearly stating that it
  is a replacement for a defective issue.  Most check in staff are likely
  to notice information on the cover.  A letter or other enclose might be
  lost.

>    We'd like to fix this right away, so you comments would be
>    appreciated
>
>      Tricia Butler
>      Director of Circulation
>      Academic Press
>      619/699-6584
>      tbutler@acad.com

############################################################################
Susan Davis
Head, Periodicals
Central Technical Services
Lockwood Library Bldg.
Buffalo, NY  14260-2200
(716) 645-2784
(716) 645-5955 fax
unlsdb@acsu.buffalo.edu