Re: West Group titles (3 messages) ERCELAA@ctrvax.Vanderbilt.Edu 12 Sep 1997 17:59 UTC
3 messages: 1)_____ Date: Fri, 12 Sep 1997 10:00:13 -0400 From: melinton@ALISON.SBC.EDU Subject: Re: West Group titles (Kathi Jakubowski) >Date: Thu, 11 Sep 1997 13:26:22 -0600 (CST) >From: "Kathi L. Jakubowski" <klr@GML.LIB.UWM.EDU> >Subject: West Group titles > >Over the last few months, things have gone haywire with our West >Group accounts, everything from double billing to mystery account >numbers. Is anyone else having similar problems? > >Thank you for your assistance. Yes. We had the same problem. West decided to bill us for the items our Security Department takes. I had to make 3 or 4 phone calls to get them to understand that just because the bill goes to the same zip code doesn't mean they can lump all the bills for that zip code into one account number. Very strange! But they have been sold twice in one year so its no wonder no one there knows whats going on ... Liz Linton Serials Librarian/Web Developer Sweet Briar College Library -- http://www.cochran.sbc.edu/frames.html 804-381-6315 melinton@alison.sbc.edu Gifts of Speech: Women's Speeches >From Around the World -- http://gos.sbc.edu 2)_____ Date: Fri, 12 Sep 1997 10:13:41 -0400 From: Pamela Bluh <pbluh@UMABNET.AB.UMD.EDU> Subject: Re: West Group titles (Kathi Jakubowski) Yes, here at the University of Maryland Law Library we are experiencing problems with West Group materials as well. Items seem to appear without having been ordered, response to inquiries is poor, and in general we are unhappy with the way things have gone. We've had one meeting with the regional manager and one of our sales reps, but the outcome was less than satisfactory, from my perspective. Pamela Bluh ********************** Pamela Bluh Associate Director for Technical Services & Administration Thurgood Marshall Law Library University of Maryland School of Law 20 North Paca Street Baltimore, MD 21201 410-706-7400 FAX:410-706-8354 pbluh@umabnet.ab.umd.edu 3)_____ Date: Fri, 12 Sep 1997 10:54:05 -0400 From: Ann B Kolodzey <Ann.B.Kolodzey@LAW.WIDENER.EDU> Subject: Re: West Group titles (Kathi Jakubowski) Our library has been doing fairly well with West since we asked that our one huge account be split into two to be billed at different times in the month. The wait time for Customer Service is still too long, however. We seem to be having more trouble with RIA group: charges that don't match payments already made, titles billed to the wrong campus (we have two law libraries - Wilmington DE and Harrisburg PA), cancelled titles still listed etc. But...things change for the better and the worst almost daily. Ann Kolodzey Ann B. Kolodzey, Acquisitions/Serials Librarian Widener University School of Law Delaware Campus Library tel: 302-477-2036 P.O. Box 7475 fax: 302-477-2240 Wilmington, DE 19803 email: ann.b.kolodzey@law.widener.edu