Re: Postal Service & Claiming (Marilee Rouillard) Marcia Tuttle 08 Jan 1998 21:37 UTC
---------- Forwarded message ---------- Date: Thu, 8 Jan 1998 15:55:58 -0500 From: Marilee Rouillard <mrouilla@KEENE.EDU> Subject: Re: Postal Service & Claiming (Cory Meyer) Yipes! This makes my problems look tiny! Sorry to not have a solution. To add to this discussion, I have been told that the 4 digit zip that identifies the institutional building won't register with some software programs that the publishers use, so they don't think it is a real address(I give the generic street address of the college to circumvent this). Some publishers won't use the 4 digits anyway. Our change of address was done pretty well, but when our renewals get keyed in, some publishers change the wording slightly and then it acts like a new subscription so we miss an issue or get duplicates. At 03:22 PM 1/8/98 -0500, Marcia Tuttle wrote: >---------- Forwarded message ---------- >Date: Thu, 8 Jan 1998 10:49:17 -0700 >From: Cory Meyer <cmeyer@BIBLIO.UNM.EDU> >Subject: Postal Service & Claiming > >To add to the discussion...... > >A few years ago our library changed it's name from UNM Medical Center >Library to UNM Health Sciences Center Library. We notified our >subscription vendors and they contacted the publishers to inform them of >our name change. > >Shortly thereafter the Postal service changed their regulations and >required the addition of a "street" address to all labels. That proved a >problem for us since we are not located on a street...but within the >campus environs. When publishers started to deny our claims, we were told >that a street address was required by <their> postal branch. When we >tried to confirm this with <our> postal branch we were told that no it did >not apply to us since we had what is considered an institutional zip code >with the final 4 digits of the nine digit zip being the signifier for our >building. > >We again contacted our vendors and asked them to notify the publishers >that the entire zip code had to be used. > >Now comes the fun part.....we still had an unusually high number of claims >and I started to contact the publishers directly when problems developed. >As part of the stantard routine I verified our address....in all cases the >address was correct. Recently we started a totally unrelated project that >required clipping the address labels from the issues and filing them since >many of the online journals will require entry of a code that appears on >the label. What we discovered was the journals were still coming to the >old address. FEW OF THE ADDRESS LABELS HAD BEEN CHANGED TO MATCH OUR NEW >ADDRESS BY THE PUBLISHERS...even though their <accounting> records had our >new location. > >Added to this we now have the new problem that a few publishers have made >the assumption that there is only one library at the University of New >Mexico, and many of our titles are being sent to the main library while >several of theirs are ending up at our facility. > >The problem appears to be more of an octopus than first appearance would >have suggested. At this rate I will look forward to online if it would >cut out all the middle men. > >Good Luck to us all!!!! >Cory Anne Johnstone Meyer >Head, Serials/Government Documents > >University of New Mexico >Health Sciences Center Library >Albuquerque, NM 87131-5686 > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Marilee H. Rouillard, Supervisor Periodicals Department, Mason Library Keene State College, Keene, NH 03435-3201 mrouilla@keene.edu (603)358-2756