We are a NOTIS library and have limited number of statistical reports
available to us that we could use for evaluating vendors performance.  We
are in the process of taking some steps in measuring performance of our
serial vendors.  We are thinking of collecting data in the following areas:

Orders
Claims
Customer Service/Communications
Invoices/credit memos (including electronic invoice tape loads)
Management Reports

I would appreciate any information anyone on this listserv could give me on
how you have measured the performance of your vendors, what tools you have
used to collect data,  and if you have figures and ratings that you have
come up with for any of the above services.

Thank you for your help!

Fariha Grieme
f-grie@tc.umn.edu

Serials Acquisitions Coordinator
Materials Acquisition & Control Team (MAC)
University of Minnesota Libraries
160 Wilson Library
309-19th Ave South
Minneapolis, MN 55455
Tel.: 612-625-9803
Fax: 612-625-3428

http://www.lib.umn.edu
http://www.lib.umn.edu/ts